We always strive for customer satisfaction and excellent service. Of course, it can happen that an item is defective, does not function properly or that there is another problem with a product. Below you will find more information about the warranty on our items.

Legitimate complaint

Warranty only applies when the complaint is well-founded. The complaint is well-founded if it is not caused by:

  • damage due to intent or negligence (for example, water, fall and/or impact damage).
  • improper use or negligent maintenance.
  • normal wear and/or damage due to non-observance or incorrect observance of the operating instructions.

When handling product complaints, we naturally follow the law and the general terms and conditions of the Dutch Thuiswinkel Organization. The legal warranty means that a product must do what you can reasonably expect from it.

EasyToys.uk gives a minimum of 30 days warranty on all items that you buy from us.

For some items, a more extensive manufacturer's warranty applies. The terms and content of this manufacturer's warranty can be found - if applicable - in the user manual of the product.

A possible factory warranty never detracts from the legal warranty.

EasyToys.uk | with us you can easily exchange and return.

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