Within the United Kingdom, we send all parcels via UPS. When your parcel leaves our warehouse, you will receive the so-called Track & Trace code. This allows you to track the status of your parcel via the UPS website.

Don't see any updates in the online tracking information?

When your order gets stuck in transit, or you see no updates in the tracking, it usually means that there is an overload in our courier's network. We understand that this can be very annoying.

We advise you to wait 5 working days. If the order is still in transit after this period, please contact us and we will start an investigation with the courier.