We're sorry you received a different item than the one you ordered. Please follow the steps below to ensure you receive the correct item as soon as possible:

• Compare the item number on the packaging with the item number in the order confirmation. You will find the order confirmation in your e-mail and in your EasyToys account.

Are the numbers different?

• Then contact us with the following information:
  • Your full name
  • Order number
  • Email address
  • Photo and item number of item you received
  • Name and item number of item you are missing

Once again our sincere apologies, we will help you as soon as possible and organise a solution.