Would you like to return an item? Then follow the steps below.
Step 1: Make sure your return meets our return requirements
- The items you wish to return should be undamaged and packed in their original packaging, if reasonably possible.
- If it is a hygiene item, the seal must be intact.
- Some of our items cannot be returned, read more about our exceptions.
Step 2: Submit your return via the return form
Make sure to include the following information when doing so:
- Order number
- Item number of the items you wish to return
- If applicable, please also state clearly if an item is faulty or if you would like a different lingerie size, for example.
Step 3: Use the return label
Once you have registered your return, we will send you the return documents including the return label for the free return by e-mail. Also check your SPAM, as with some e-mail providers the mail may end up in that folder.
Step 4: Drop off your return at a UPS point
- Print the return label and stick it on your parcel.
- Then hand in the parcel at a ups point near you.
You can follow the status of your parcel via the Track & Trace of the return shipment.
You will be notified by us within 48 hours of receiving your return.
Articles related to this topic:
I don't have a printer - how do I get a return label? (ADD LINK)