How can I return or exchange my order?

Would you like to return an item? Then follow the steps below.

Step 1: Make sure your return meets our return requirements

  • The items you wish to return should be undamaged and packed in their original packaging, if reasonably possible.
  • If it is a hygiene item, the seal must be intact.
  • Some of our items cannot be returned, read more about our exceptions.

Step 2: Submit your return via the return form

Make sure to include the following information when doing so:

  • Order number
  • Item number of the items you wish to return
  • If applicable, please also state clearly if an item is faulty or if you would like a different lingerie size, for example.

Step 3: Use the return label

Once you have registered your return, we will send you the return documents including the return label for the free return by e-mail. Also check your SPAM, as with some e-mail providers the mail may end up in that folder.

Step 4: Drop off your return at a UPS point

  • Print the return label and stick it on your parcel.
  • Then hand in the parcel at a ups point near you.

You can follow the status of your parcel via the Track & Trace of the return shipment.

You will be notified by us within 48 hours of receiving your return.

Articles related to this topic:

I don't have a printer - how do I get a return label? (ADD LINK)

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request