We are sorry that you are not completely satisfied with one of our products. We always strive for customer satisfaction and excellent service.

• EasyToys gives at least 30 days warranty on all items you buy from us.
• For some articles an extended manufacturer's warranty applies. The term and content of this manufacturer's guarantee can be found - if applicable - in the user manual of the article.
• A possible factory warranty never detracts from the legal warranty.

Legitimate complaint

Warranty only applies when the complaint is well-founded. The complaint is well-founded if it is not caused by:

• Damage due to intent or negligence (for example, water, fall and/or impact damage).
  improper use or negligent maintenance.
• Normal wear and/or damage due to non-observance or incorrect observance of the operating instructions.

We request that you report a defect as soon as possible after its discovery by contacting us.