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Shipping & Discretion
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Discretion
What does the packaging of my order look like?
Will my order also be delivered to my neighbours?
Delivery time & delivery moment
What is the delivery time?
Track your package online
Delivery location
Can my order be delivered to a collection point?
Can I collect my order from a shop or warehouse?
Delivery service & costs
What are the shipping costs?
With which delivery service will my order be shipped?
Help with shipping
What happens if the online tracking indicates ¨returned to sender¨?
What should I do if I received a damaged parcel?
The tracking shows that my order has been delivered but I haven't received anything, now what?
How come I don't see any updates in the online tracking information?
My order seems delayed, what can I do?